Terms of Service
1. About PharmNex
PharmNex is provided by Devoy Softech Private Limited, located at 103/3 Kumbha Marg, Pratap Nagar, Sanganer, Jaipur, Rajasthan 302033, India.
These terms govern access to the PharmNex website and subscription services, including the Retailer and POS applications. Any separately signed agreement will take precedence where it expressly provides different terms.
2. Your account
You must be authorised to act for the business associated with your account. Provide accurate account and business information and keep it up to date.
You are responsible for keeping login credentials secure, managing staff access, and notifying us promptly if you suspect unauthorised use. Do not share passwords or OTPs with our support team.
3. Using PharmNex
Use PharmNex only for lawful business purposes and within the features and limits of your selected plan.
You must not attempt to access another customer’s information, bypass access controls or plan restrictions, introduce harmful software, or interfere with the service.
PharmNex supports pharmacy operations. It does not replace professional judgement or your responsibility to comply with pharmacy, tax, accounting, prescription, and recordkeeping requirements. Review the accuracy of information entered into the system and documents generated from it.
4. Plans, prices and payments
Available plans, features, limits and billing periods are displayed on the pricing page. Review the applicable taxes and final total at checkout before authorising payment.
PharmNex offers a Free plan for retailers who want to try the service within that plan’s limits. It is not a time-limited trial of a paid plan; we do not offer a paid-plan trial period.
A subscription is activated after successful payment verification and account processing. A payment notification alone may not confirm activation.
Where recurring billing applies, the renewal arrangement and payment authorisation will be presented during purchase. Plan changes, additional charges and their effective dates must be confirmed before you approve them.
5. Cancellation and refunds
Cancellation and refund requests are handled under our Cancellation and Refund Policy.
When you cancel your subscription, your current plan remains active until the end of your paid subscription period. You will not be charged for the following subscription period.
You can request cancellation through the Retailer Portal at https://app.pharmnex.app under Settings → My Subscription, or email talk2us@devoysoftech.com from your registered email address. We will confirm the subscription end date in writing. Simply stopping use of the service does not cancel a subscription.
6. Your business data
You retain your rights in the information you upload. You authorise us to process that information to provide the service, respond to your support requests, and meet applicable legal obligations.
You are responsible for having the necessary authority to upload customer, patient, employee or other third-party information.
When you cancel, your current plan continues until the end of your paid subscription period. For 30 days after that period ends, you can log in solely to download your available backup data. This window starts when the paid period ends, not when you request cancellation, and does not extend access to paid features.
After the 30-day window, you will no longer be able to log in and your pharmacy data will be deleted from our database. Account and invoice-related records will be retained as required by law.
If your subscription ends because of payment failure without a cancellation request, your account is downgraded to the Free plan instead. That event does not start the cancellation-related 30-day deletion window.
7. Availability and support
Features and limits depend on the selected plan. Maintenance, updates, connectivity problems or third-party service interruptions may affect availability.
Any specific service-level or support commitment must be stated in your plan or a separate written agreement. Roadmap items and illustrative previews are not commitments that a feature is currently available.
8. Restrictions and suspension
We may restrict access where reasonably necessary to address a security incident, unlawful use, non-payment or a material breach of these terms.
Where practicable and lawful, we will explain the reason and the steps needed to resolve the issue. Immediate action may be necessary to protect customers or the service.
9. Intellectual property
PharmNex software, branding and website materials belong to Devoy Softech Private Limited or their respective licensors. Your subscription grants access to the service; it does not transfer ownership of the software.
This does not affect your rights in your own business data.
10. Changes and disputes
We will publish updated terms with an effective date and communicate material changes where required. Changes will not remove rights that cannot lawfully be excluded.
These terms are governed by the laws of India. Please contact us first so we can try to resolve any concern. Nothing in these terms prevents you from using remedies or forums available under applicable law.
11. Contact
Devoy Softech Private Limited
103/3 Kumbha Marg, Pratap Nagar, Sanganer, Jaipur, Rajasthan 302033, India
Email: talk2us@devoysoftech.com
Phone: +91 9252184589