Cancellation and Refund Policy
1. Before purchasing
Please review your selected PharmNex plan, features, limits, billing period, applicable taxes and total before completing payment.
A Free plan is available for retailers who want to try PharmNex within its limits. This is not a time-limited trial of a paid plan. We do not offer a paid-plan trial period. You may also request a demonstration before purchasing.
2. Requesting cancellation
You can cancel your subscription or stop a future renewal by logging in to the Retailer Portal at https://app.pharmnex.app and opening Settings → My Subscription.
Alternatively, email talk2us@devoysoftech.com from your registered email address, including your business name and subscription or invoice reference.
When you cancel, your current plan remains active until the end of your paid subscription period. You will not be charged for the following subscription period. We will confirm the subscription end date in writing.
Stopping use of PharmNex or uninstalling an application does not itself cancel a subscription.
3. Refund eligibility
We will refund verified duplicate payments and amounts charged in error.
If payment succeeds but the purchased subscription is not provided, contact us so we can investigate. We will arrange the purchased service or refund the amount if we cannot provide it, subject to applicable rights.
Where a material service failure prevents use of the purchased core service and cannot be resolved within a reasonable period, we will assess an appropriate refund for the affected service or period.
Nothing in this policy limits a refund or other remedy required by applicable law.
4. Change of mind and non-use
Where the purchased service has been provided as described, fees for monthly and annual subscriptions are non-refundable for a change of mind, non-use or voluntary cancellation. Retailers can use the Free plan within its limits before choosing a paid subscription.
This does not exclude claims involving billing errors, deficient service or statutory rights. Cancellation does not automatically entitle you to a refund for a period already used.
This rule does not affect the refund eligibility and statutory remedies described above.
5. Requesting a refund
Email talk2us@devoysoftech.com with:
- Your registered email address and business name.
- Invoice or payment reference.
- Payment date and amount.
- A brief explanation of the issue.
Do not send passwords, OTPs or full payment-card details.
We will review the request and communicate the outcome and any approved refund amount in writing.
6. Refund processing
Approved refunds will normally be returned through the original payment method. Where that is not possible, we will agree on an appropriate alternative after verification.
Our refund credit target is for the money to reach the customer within 5–7 working days. We will communicate the expected credit date and any bank or payment-provider delay. Applicable tax adjustments will be reflected in the refund documentation.
7. Data after your subscription ends
When you cancel, your current plan continues until the end of your paid subscription period. For 30 days after that period ends, you can log in solely to download your available backup data. This window starts when the paid period ends, not when you request cancellation, and does not extend access to paid features.
After the 30-day window, you will no longer be able to log in and your pharmacy data will be deleted from our database. Account and invoice-related records will be retained as required by law.
If your subscription ends because of payment failure without a cancellation request, your account is downgraded to the Free plan instead. That event does not start the cancellation-related 30-day deletion window.
The retention period is separate from refund eligibility.
8. Contact
Devoy Softech Private Limited
103/3 Kumbha Marg, Pratap Nagar, Sanganer, Jaipur, Rajasthan 302033, India
Email: talk2us@devoysoftech.com
Phone: +91 9252184589