Frequently Asked Questions

Setup time depends on your account, records and requirements. Ask for a walkthrough and agree the steps before planning a go-live date.

Tell our team which system and file formats you currently use. Supported formats, field mappings, scope and any charges must be confirmed before a migration is planned.

Start with the preparation guides and request a demo focused on your staff’s tasks. Ask the team about available training and any charges; no fixed training time is promised.

Confirm connectivity requirements for Retailer and POS before relying on them at the counter. Do not assume offline billing or automatic recovery is available; ask for a demonstration of the supported behavior.

PharmNex offers a Free plan to explore the service within its limits. It is not a time-limited trial of a paid plan; no paid-plan trial period is offered. Check the pricing page for current plan details.

Review your tax configuration and sample invoices with your accountant. Ask our team to demonstrate the relevant billing workflow; software does not replace your business’s compliance responsibilities.

Confirm available reporting and export formats with the team. This page does not promise direct GSTR filing or a particular export format.

Ask the team to demonstrate the supported returns and credit-note workflow for your setup. Confirm how the original transaction, stock and accounting records are handled before using it.

Ask which payment modes and combinations are supported by your POS setup. Do not assume that split payments or any particular payment method is available.

Discuss your required invoice format and numbering with the team and your accountant. Confirm the configuration supported by your current setup.

Review batch and expiry requirements during your product walkthrough. Confirm the fields and workflow available in your setup; automatic dispensing rules are not promised here.

Ask the team to confirm whether alerts are available in your setup, how they are configured and when they run. Do not assume a default alert window or email schedule.

Automatic ordering is not promised in these guides. Ask the team to demonstrate any supported reorder workflow and confirm which steps require review.

Confirm your scanner model and required workflow with the team before purchase or setup. Support for every USB, Bluetooth or camera-based scanner is not guaranteed.

Compare physical stock with recorded activity, investigate differences and confirm the supported approval process before making adjustments. These guides do not promise automatic posting.

Visit the pricing page for the current plans, prices and feature limits. Review your authenticated checkout for the final amount before confirming a purchase.

Visit your Account to review available upgrades. Availability, any price adjustment and the effective date are confirmed before you approve a change. Contact our team for other plan changes.

Where a plan offers both monthly and annual billing, any annual saving is shown on its annual pricing card. Savings vary by plan; review the total and applicable tax before purchasing.

Check the current plan comparison for published limits and contact our team to confirm the plan and billing arrangement for your branches.

After cancellation, your current plan continues until the paid period ends. You then have 30 days to log in solely to download available backup data. After that, login is disabled and pharmacy data is deleted from our database; account and invoice records are retained as required by law. Expiry due to payment failure without cancellation results in downgrade to Free instead.

Ask our team about the current backup arrangements and recovery process. Following cancellation, you have 30 days after the paid subscription period ends to log in solely to download available backup data. See the Privacy Policy for the retention terms.

Contact our team for verified information about the security controls relevant to your setup. We do not publish unverified encryption specifications or certification claims here.

You retain your rights in the information you upload. You are responsible for having authority to upload third-party information. Our processing responsibilities are described in the Terms of Service and Privacy Policy.

Ask the team to demonstrate the access controls available for your account and plan. Confirm permissions for each staff role before sharing access.

Email talk2us@devoysoftech.com to discuss integration requirements and ask what documentation or access is available. A sandbox or API entitlement is not guaranteed by this page.